Return & Refund Policy

 

Skopen Safety is committed to providing quality products and service. The following outlines our official return policy.

 

Return Period

Customers are entitled to request a return for eligible items within thirty (30) calendar days of receiving their order.

 

Eligibility Requirements

Returned items must remain in the original condition in which they were received: unused, unworn, with all tags attached, and in the original unopened packaging. A valid receipt or other proof of purchase is mandatory for all returns.

 

Procedure for Returns

To initiate a return, please contact our support team at cs@skopensafety.com. Return shipments must be sent to:

 

Skopen Safety

134 Vintage Park Blvd. Suite A142


Houston, TX 77070

 

Returns initiated without prior authorization and approval will not be accepted. Upon approval of the return request, a prepaid shipping label and detailed instructions for completing the return will be provided.

 

Inquiries

For all return-related inquiries, direct correspondence to cs@skopensafety.com.

 

Damaged or Incorrect Goods

Customers are urged to inspect shipments promptly upon receipt. Notification concerning defective, damaged, or incorrect items must be made without delay, allowing Skopen Safety to evaluate and resolve the issue accordingly.

 

Exceptions to Returns

The following items are not returnable:

 

•     Custom or personalized products

•     Sale merchandise

•     Gift cards

 

For questions regarding item eligibility, please consult our customer service team prior to purchase.

 

Exchanges

To exchange an item, submit a return request for the original product. Upon acceptance, a new purchase for the desired replacement may be made.

 

Refunds

Returns will be inspected upon receipt. Approval of the refund will result in reimbursement to the original method of payment within ten (10) business days. Please note that financial institutions may require additional time to process and post refunds.

 

Should more than fifteen (15) business days pass following return approval without receipt of funds, please contact cs@skopensafety.com.